You can return or exchange your Ashimary Hair order within 14 days of receiving your parcel, provided the items remain unused, intact, and fully packaged. If you find a defect or have issues with your purchase, it is best to contact their support team immediately rather than refusing delivery, as the company notes that direct delivery refusal can incur significant return fees.
To make the most of your shopping experience, you might also want to check our Ashimary Hair coupon page for current deals before placing your next order. Knowing the return terms beforehand helps you shop with confidence for human hair wigs and extensions.
Key facts about Ashimary Hair
| Question | Answer |
|---|---|
| Return window | 14 days from receipt |
| Warranty | 30-day replacement/refund |
| Return shipping fees | Buyer pays for personal reasons; Ashimary pays for defects |
| Contact email | wecare@ashimaryhair.com |
| Refund processing | Up to 14 business days |
Ashimary Hair's main product lines
- Ready Go Glueless Wigs: These wigs are designed for easy application without the need for traditional adhesives or complex styling.
- Lace Frontal Wigs: Featuring 13x6 and 7x5 lace options, these provide a natural-looking hairline and versatile parting styles.
- Pre-Styled Wear Go Wigs: These options come pre-styled and ready to wear, aiming to save time for busy shoppers.
- Human Hair Bundles and Extensions: A variety of virgin human hair options designed for full, natural-looking volume and styling.
How to apply a Ashimary Hair discount code
- Visit our Ashimary Hair store page to browse available offers and deals.
- Click to reveal the code you want to use and copy it to your clipboard.
- Add your desired wigs or extensions to your cart on the official Ashimary Hair website.
- Proceed to the checkout page.
- Locate the box labeled for promo or discount codes and paste your code there.
- Review your final total to ensure the discount has been applied before completing your payment.
If your code is not working, verify that you have met any minimum spend requirements and that your order does not include excluded items. Most stores only allow one discount code per transaction and codes may expire, so check the terms of the specific deal on our page if you encounter an error.
How long do you have to return to Ashimary Hair?
According to the Ashimary Hair return policy, you must submit your return or exchange request within 14 days after receiving your parcel. While they offer a 30-day warranty against defects from the date of purchase, the standard window for general returns is strictly 14 days from the moment the package is delivered to you.
Can you return Ashimary Hair items without a receipt?
Ashimary Hair requires you to provide your order number and relevant documentation when initiating a return or exchange. You cannot simply send items back without prior notification and approval from their customer service team, as returns sent without authorization will be rejected. Always have your order number ready when emailing wecare@ashimaryhair.com.
How do Ashimary Hair refunds work and how long do they take?
Ashimary Hair processes refunds back to your original payment method after they have received and inspected your returned items. This process can take up to 14 business days after the package reaches them. For credit card payments, you should typically see the funds in your bank account within 7 to 10 business days after the refund is issued.
Can I exchange instead of return at Ashimary Hair?
You can request an exchange for size or color swaps if your items mismatch the website description or do not fit properly, provided you follow their 14-day application window. If you receive a defective or wrongly delivered item, the company offers options for a free exchange or a full refund after verifying the claim.
FAQs
What happens if my package is damaged during shipping?
If your item arrives damaged, you should obtain a damage proof document from the courier and contact Ashimary Hair support immediately. You can email your order number and photos of the damage to wecare@ashimaryhair.com to arrange for a refund or replacement.
Are discounted items refundable?
Only full-priced items qualify for refunds at Ashimary Hair, as the store policy states that discounted sale items are non-refundable.
Do I have to pay for return shipping?
You are responsible for return shipping fees if you are returning an item for personal reasons, such as disliking the product or ordering the wrong size. Ashimary Hair covers return shipping costs only when the return is due to their fault, such as defects, damage, or sending the wrong item.
How do I find the return address?
You must contact customer service via email to receive the specific, dedicated return address, as the store warns against sending packages to the original shipping address.
Our verdict
Ashimary Hair offers a structured return process that favors clear communication with their support team. Always remember to check your items carefully upon arrival and initiate any returns within the 14-day window to ensure your request is processed smoothly, and don't forget to check our Ashimary Hair coupon page for ways to save on your next purchase.
