Abercrombie generally allows eligible merchandise to be returned within 30 days of the estimated delivery date of the last shipment or the actual delivery date of the last shipment, whichever is later. Eligible returns can receive a refund to the original payment method or merchandise credit.
For online returns, shoppers can start the return through Abercrombie's online process and use the provided return label or QR code. Abercrombie currently deducts a $7 return-label fee from the refund when that label is used.
Eligible merchandise can also be returned to an eligible Abercrombie store.
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Online Returns & Exchanges
Online Return Policy
We hope you’re happy with your purchase. If something isn’t right, Abercrombie makes it easy to return eligible merchandise for a refund, subject to the applicable return terms.
Returns for Merchandise Purchased Online
Some items include a tag that must remain attached for the merchandise to be eligible for return.
To start an online return, use Abercrombie’s return process.
If you want your refund issued to the original payment method, the return must be initiated within 60 days of the order shipment date.
After 60 days, eligible returns may only be refunded as an e-gift card sent to the email address associated with the order.
Returning an Order Without Starting the Online Return Process
You can also return merchandise without initiating the return online by shipping it directly to Abercrombie. In this case, you are responsible for the return shipping costs.
To receive a refund to your original payment method, the return must be received and processed at Abercrombie’s Distribution Center within 60 days of the order shipment date.
If your package did not include an invoice, print the order confirmation email you received when placing the order and include it with your return.
Return Address:
Abercrombie & Fitch Returns Department
200 Abercrombie Way
New Albany, OH 43054
United States
Important Return Information
Abercrombie refunds eligible merchandise that is in resalable condition when the return is accompanied by a copy of the original invoice.
- Returns received and processed within 60 days of the shipment date can be refunded to the original payment method.
- Returns received and processed after 60 days are refunded as an e-gift card.
- If you return an order without using the online return process, you are responsible for the return shipping cost.
- If no invoice was included, include a printed copy of your original order confirmation email with the return.
Returning a U.S. Order to a Store
If your order was placed in USD, you may be able to return eligible merchandise to an Abercrombie & Fitch or abercrombie kids store in the United States.
Check the current return instructions for your order before visiting a store, as eligibility and applicable conditions may vary.
How Long Do You Have to Return an Abercrombie Order?
The current general return window is 30 days.
Abercrombie calculates this period from the estimated delivery date of the last shipment or the actual delivery date of the last shipment, whichever occurs later. This can be useful when an order arrives in multiple shipments because the return period is not simply tied to the original order date.
If you're considering returning something, it's better to start the process as soon as you know you don't want the item rather than waiting until the final days of the return window.
Can You Return Abercrombie Items In Store?
Yes. Abercrombie provides an in-store return option for eligible merchandise.
For an in-store return, Abercrombie says the merchandise should be in its original condition. Shoppers should also bring their ship confirmation email or invoice. The refund can be credited to the original form of payment.
This option can be convenient if there is an eligible Abercrombie store nearby and you prefer not to package and ship the item yourself.
How Do You Return an Abercrombie Online Order?
For an online return, Abercrombie's current process is straightforward:
- Start the return through Abercrombie's online return process.
- Follow the instructions provided for the eligible item.
- Use the emailed return label or QR code when applicable.
- Package the merchandise as instructed.
- Send the package back.
- Wait for Abercrombie to receive and process the return.
Abercrombie says shoppers receive an email confirmation when the returned package is received.
The online return label currently carries a $7 fee, which is deducted from the refund.
How Much Does an Abercrombie Return Cost?
For an online return using Abercrombie's return label, the current fee is $7.
The fee is deducted from the refund rather than being paid separately when the return is initiated.
If you're close to an eligible Abercrombie store, an in-store return may be worth considering because the official return information does not list the $7 online-label deduction as an in-store return charge.
Always check the return instructions provided for your particular order before sending anything back.
Where Does Your Abercrombie Refund Go?
Abercrombie states that eligible returns can receive a full refund to the original payment method or merchandise credit.
For an in-store return, the current information states that the refund can be credited to the original form of payment when the merchandise is eligible and returned according to the requirements.
The exact timing for a refund can depend on the return being received and processed, as well as the payment provider.
Can You Return Clearance Items to Abercrombie?
Don't assume that every clearance item can be returned.
Abercrombie currently marks some clearance products as “FINAL SALE: No returns or exchanges.” Product pages can identify when an item is subject to this restriction.
This is especially important when shopping the clearance section. A lower price may come with a different return condition, so check the individual product page before purchasing.
Check for Final-Sale Language
Before buying a discounted item, look at the product details for language such as:
“FINAL SALE: No returns or exchanges.”
If that restriction appears, don't purchase the item assuming the normal 30-day return policy applies.
What Condition Does an Abercrombie Return Need to Be In?
For in-store returns, Abercrombie currently states that merchandise should be returned in its original condition.
This is an important reason to inspect clothing promptly after delivery.
Before deciding to keep an item, check the fit, size, color, material, and overall condition. If you intend to return it, keep the merchandise in appropriate condition and retain the relevant order documentation.
Do You Need Your Receipt to Return Abercrombie Items?
For an in-store return, Abercrombie says shoppers should bring their ship confirmation email or invoice along with the merchandise.
For online purchases, your order information and return instructions are important for starting the return through the online system.
Keeping your confirmation email until you're sure you'll keep everything in the order is therefore a simple way to avoid unnecessary problems later.
What Should You Check Before Buying From Abercrombie?
A return policy is only one part of the purchase decision.
Before ordering, consider:
Check the Size and Fit Information
Clothing fit can vary between styles. Review the available size and fit information before purchasing, particularly if you're unsure between two sizes.
Check Whether the Item Is Final Sale
Discounted merchandise may have different return conditions. Product pages can explicitly state when an item is final sale and cannot be returned or exchanged.
Consider the Return Cost
Online returns using Abercrombie's return label currently involve a $7 deduction from the refund.
That cost is worth considering when comparing the value of a lower-priced item.
Keep Your Order Information
Save your order confirmation, shipping information, and invoice until you're confident you won't need to return anything.
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What If Your Order Arrives in Multiple Shipments?
This is one of the useful details in Abercrombie's current return wording.
The 30-day return period is based on the estimated delivery date of the last shipment or the actual delivery date of the last shipment, whichever occurs later.
If an order arrives in multiple packages, don't automatically assume the return window starts from the date you placed the order.
Instead, use the applicable delivery information for the last shipment when determining the return period.
Can You Exchange an Abercrombie Item?
Abercrombie's current information clearly describes in-store returns and online returns, while individual product and order conditions can determine whether an exchange is available.
For that reason, shoppers shouldn't assume every online purchase can be exchanged in exactly the same way as a return.
If you need a different size or color, check the current return/exchange instructions associated with your order before sending the item back.
Are Abercrombie Returns Free?
Not necessarily.
The current online return process charges a $7 fee for use of Abercrombie's return label, deducted from the refund.
That means the item's purchase price isn't necessarily the amount you'll ultimately recover when returning an online order.
If an in-store return is available and convenient, compare that option with the online return process before proceeding.
What About Items That Cannot Be Returned?
The most important thing is to check the product listing before buying.
Some Abercrombie products are explicitly marked final sale, meaning they cannot be returned or exchanged. Current product pages show this designation on certain clearance merchandise.
Because exclusions can vary by product, it's safer to rely on the return information displayed for the specific item rather than assuming that every Abercrombie product follows the same rules.
Is Abercrombie's Return Policy Good for Online Shoppers?
For eligible merchandise, the policy provides several useful options.
The 30-day return period gives shoppers time to evaluate their purchase, and eligible merchandise can be returned either online or through an eligible store. Abercrombie also offers a refund to the original payment method or merchandise credit for qualifying returns.
The main consideration for online shoppers is the $7 return-label deduction.
Final-sale merchandise is another important consideration, especially when shopping clearance.
Overall, the policy is relatively straightforward, but shoppers should check individual product restrictions before purchasing discounted items.
Bottom Line
Abercrombie's current general return policy gives shoppers 30 days to return eligible merchandise, with the period calculated from the estimated or actual delivery date of the last shipment, whichever is later. Eligible returns may receive a refund to the original payment method or merchandise credit.
Online returns using Abercrombie's return label currently have a $7 fee deducted from the refund, while eligible merchandise can also be returned to an Abercrombie store.
The biggest thing to watch before buying is final-sale status. Some discounted and clearance products are specifically marked as having no returns or exchanges.
If you're shopping during a sale, check the item's return terms before completing your purchase. A lower price isn't necessarily a better deal if the item cannot be returned.
